Professional
Services

Services to enhance
the customer experience

Today’s consumers have choices. They demand better, faster, more reliable, and affordable services. Earning satisfaction and loyalty means providing the best customer experience possible — and our extensive experience and expertise in the connected home will ensure you do just that.

Our Professional Services are device agnostic and not tied to Vantiva products.

Operations and
Service Management Services

As competition increases in the marketplace, a focus on Quality of Experience (QoE) and the need to proactively resolve subscriber issues is paramount. Vantiva has successfully helped service providers improve the customer experience while also realizing significant annual cost savings. Our services empower Service Providers to resolve problems quicker, decrease call times, optimize customer networks, reduce technician visits and shrink incorrect product returns.

Process Analysis
& Analytics Services

Drive customer satisfaction and reduce costs

We provide services to drive improvements in service quality, customer satisfaction, and Net Promoter Scores, by supporting operators in analyzing service issues and identifying improvements to their service delivery processes and customer support platforms.

Tap into our customer experience know-how to:

Capture and analyze relevant data, including telemetry and call centre data.

Quantify and identify issues affecting service quality.

Receive recommendations to evolve service management strategy.

Proactive Detection
and Remediation Services

Improve the customer experience and optimize service delivery

Our Proactive Detection and Remediation Services improve the customer experience by implementing changes to systems and process that enable service providers to pre-emptively address potential issues before they impact the customer.

Utilize efficient, cost-effective methods to gather and facilitate insights to drive service optimization and a better customer experience.

Leverage insights to identify issues and proactively address their resolution.

Automate actions to resolve issues and keep customers updated as needed.

Device Management Services

Streamline and enhance device and service management

The connected home is increasingly complex, with an explosion of new devices and smart home solutions — powered by Wi-Fi® mesh for seamless, whole-home connectivity. Service providers are challenged in monitoring and managing the consumer experience — in real-time, using mechanisms that scale.
Vantiva supports service providers in evolving their device management platforms to the latest systems and protocols (e.g. USP/TR-369), enhancing the consumer experience and enabling the deployment of new services and customer premise equipment (CPE). We provide consultancy, control plane transitions, and Broadband Forum standards compliance testing services.

Device Management Services

Consultancy services to support the selection of, and business case for, management platforms that support the latest management protocols.

Control Plane Transition Services

Implementing the transition from legacy control plane protocols (i.e. TR-069, SNMP, etc.) to modern protocols (e.g. USP/TR-369) or proprietary protocols.

Standards Compliance Testing

Verification of compliance with Broadband Forum device management standards for device data models, functions, and communication.

CPE
Services

Our CPE services enable service providers to create a unique customer experience and introduce new service features.

Broadband CPE

Helping service providers embrace new industry trends to streamline deployment of applications

Vantiva helps streamline the deployment of new features with support for containerized applications. Leverage our experience and expertise in multi-platform UI development, to enhance the consumer experience.

Development of new, or customization of existing, applications for CPE, cloud, and mobile platforms.

Migration of existing service provider or third-party applications to prplOS, RDK or OpenWrt, with the option to containerize the applications to streamline life-cycle management.

PRPL managed services

Home Networks’ PRPL Managed Services supports service providers who wish to enjoy the freedom of managing their own prplOS device software.

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Video CPE

Custom development and platform expertise

Vantiva has provided custom software development and video system integration for millions of actively deployed set-top boxes. As a major set-top box supplier, Vantiva has the requisite expertise to provide bespoke solutions for the full software stack, including system customizations, third-party integrations, and custom application/launcher development.

System integration for Android TV™, RDK-V, or other Linux-based video solutions.

Customization of Vantiva’s Ozone multi-platform framework for set-top launchers and streaming applications.

Bespoke system application development, including setup wizards, remote control management, network management, and notification applications.

Migration of legacy devices to open-source software.