Service Management Solutions
Product
ECO Service Management
ECO Service Management is a cloud-based platform that simplifies the delivery of next-generation services and manages the complexities of blending emerging consumer devices and next-generation technology. It supports mission-critical service management that empowers customer support, operations, and subscribers.
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Visibility, control, and automation
Leverages industry standards from the Broadband Forum including TR-069/CWMP and TR-369/USP to efficiently manage and support customer premise equipment (or CPE) and services throughout their lifecycle
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Automated, zero-touch provisioning
For automated activation and configuration of services.
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Customer support agent application
To allow Agents to view a subscriber’s home network devices and run diagnostics to identify and resolve problems quickly and efficiently.
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Analytics and proactive monitoring of Key Performance Indicators
Collection and analysis of telemetry to enable monitoring of service quality and subscriber experiences. Services are modelled to capture complex business logic required for delivery, management and support.
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Open, modular, cloud native architecture
For accelerated deployment and scalability for all sizes of service provider. Configurable to meet specific service provider requirements. ECO is designed to be integrated into your operational and business support systems, such as, CRM, customer care, IVR, and service provisioning systems.
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Professional Services
Vantiva’s highly experienced professional services team is available to advise, configure, integrate the ECO platform, and to help optimize operational and customer service processes.
